Dispatch
50 lessons · about 9 hours
- Hours of service and trip planning
- Load boards, rate math and negotiation
- Rate confirmations and accessorials
- Driver and broker communication
- Breakdowns, reefer, and freight fraud
Coach Freight Academy
Learn trucking the Coach Freight way
Online training for trucking office careers in dispatch, safety and compliance, accounting, and fleet maintenance. Built by a Chicago-area carrier that has run dry van and reefer freight since 2008.
What's inside
Real training, not a slideshow
Every lesson is written from the way a working trucking company actually runs: real call scripts, real paperwork, real math, and the federal rules behind every decision. Each lesson ends with practice questions that explain the right answer.
70LessonsShort and practical, 8 to 14 minutes each
12+HoursOf material across nine tracks
224TermsA searchable trucking glossary in plain language
4Career pathsDispatch, Safety, Accounting, Maintenance
Career paths
Four ways into the trucking office
Every path starts with the foundations of freight, DOT law, and professional communication, then goes deep on the job itself.
Safety
44 lessons · about 8 hours
- DOT and FMCSA regulations
- CSA scores and DataQs
- Driver files and drug and alcohol testing
- Roadside inspections and crashes
- Audits and recordkeeping
Accounting
30 lessons · about 5 hours
- Clean billing packets
- Freight factoring and broker credit
- Short pays, disputes, collections
- Driver settlements
- IFTA, IRP, 2290, and cost per mile
Maintenance
36 lessons · about 6 hours
- Preventive maintenance programs
- DVIRs and annual DOT inspections
- Warning lights, DPF, DEF, air brakes
- Tires, trailers, and reefer units
- Road service and cost control
Curriculum
Nine tracks, one standard
Your path's required tracks come first, and every other track stays open to you. The best people in trucking know how the other departments work.
- FFoundationsHow freight moves, equipment, paperwork, and how a trucking company makes money. 7 lessons.
- RDOT Laws and AuditsWhy the rules matter, how the regulations are organized, and how DOT audits work. 7 lessons.
- CCommunicationCall scripts and templates for drivers, brokers, shippers and receivers, plus hard conversations. 8 lessons.
- HHours of Service and ELDsEvery HOS rule, sleeper berth splits step by step, ELDs, and trip planning. 8 lessons.
- DDispatchingLoad boards, rate math, negotiation, rate confirmations, weights, accessorials, reefer, and fraud. 12 lessons.
- TTruck and Trailer IssuesWarning lights, fault codes, DPF and DEF, air brakes, tires, reefer alarms, and breakdowns. 8 lessons.
- SSafety and ComplianceCSA, driver qualification, drug and alcohol testing, inspections, crashes and claims. 6 lessons.
- ATrucking AccountingBilling packets, factoring, short pays, settlements, IFTA, and cost per mile. 8 lessons.
- MFleet MaintenancePM programs, inspections, records, parts and warranty, road service, repair or replace. 6 lessons.
How it works
From interest to interview
- Reach outEmail academy@coachfreight.com and tell us which office role interests you.
- Get your loginWe register you and give you a personal username and password.
- LearnWork through your path at your own pace, with practice questions after every lesson.
- AssessmentOne timed assessment shows your strengths across the job.
- InterviewOur team reviews your results and talks with you about next steps.
Questions
Academy FAQ
What is Coach Freight Academy?
Coach Freight Academy is our online training program for office careers in trucking. It covers dispatch, safety and compliance, trucking accounting, and fleet maintenance, with lessons, practice questions, a glossary of industry terms, and a final assessment for each career path.
Who is the Academy for?
People interested in working in a trucking office with Coach Freight, whether you are new to the industry or already have experience. Each career path teaches what that role needs to know, the way we do it at Coach Freight.
How do I get access?
Send your interest to academy@coachfreight.com with your name, phone number, and the office role you want. When you are being considered, our team registers you and gives you a personal username and password. You use that login until you finish your path and earn your certificate.
How long does it take?
You learn at your own pace. The Dispatch path is about 9 hours of material, Safety about 8 hours, Maintenance about 6 hours, and Accounting about 5 hours. Most lessons take 8 to 14 minutes.
What does the assessment cover?
Each path ends with a timed assessment of about 40 questions drawn from that path, including DOT rules and real situations where you choose the best way to handle a call or a problem. It helps our team see your strengths before an interview.
I am a truck driver. Is this for me?
The Academy is for office roles. Owner operators, contracted drivers, and lease purchase drivers can apply through our driver application, and our recruiting team will call you back.
How can an employer verify a certificate?
Every Coach Freight Academy certificate has a certificate number like CFA-7F3K2. Enter it in the Verify a certificate box on this page to see who it was issued to, which path they completed, and when.
Verify a certificate
Enter the certificate number printed on a Coach Freight Academy certificate to confirm it's genuine.
Ready to learn the business?
Have your login card? Sign in with your username and password. Interested in an office career? Email academy@coachfreight.com.